Refund Policy

Working draft pending legal review.

How refunds work for subscriptions, coins and tips.

Subscriptions

You can cancel at any time from the Membership tab of your account. Cancelling stops future charges and you keep access until the end of the period you paid for. We do not give partial refunds for a period already started unless the law requires it or we decide to in a specific case. If you were charged after cancelling, or charged twice, email us and we will fix it.

Coins and unlocks

Coins have no cash value and cannot be transferred. Once coins are delivered, or an episode is unlocked with them, the purchase is final, except where the law gives you a right to a refund. If a purchase failed, was duplicated or was made without your permission, email us.

Tips

Tips go to the creator you chose and are final once paid, except in the cases above.

Purchases made through an app store

If you buy through Apple or Google, that store handles refund requests under its own rules. Use the store's "report a problem" or refund page.

How to ask

Email support@yapflix.com from the address on your account with what you were charged, when, and why you are asking. Where the law gives you a refund right, we honour it. Refunds go back to the original payment method through Stripe and can take several business days to appear. If you dispute a charge with your bank, we may suspend the account while it is reviewed.