Help Center
Quick answers. Still stuck? Contact us.
How do subscriptions work?
An All-Access subscription renews automatically each period and is billed by Stripe. The price and period are shown at checkout. It unlocks episodes without ads or coins and lets you upload movies. Start or manage it from the Membership tab of your account.
How do I cancel?
Sign in at your account, open Membership and choose Cancel membership. You keep access until the end of the period you already paid for, and you will not be charged again. If you subscribed through an app store, cancel in that store's subscription settings. See the Refund Policy.
How do I unlock an episode?
The first episodes of a series are free. After that you can watch a short rewarded ad, spend coins, or use an All-Access subscription. The app shows the options available to you when an episode is locked.
Why do I need a subscription to upload a movie?
Uploading is a subscriber feature. Subscribe from your account, then open Upload in the app. Each submission is reviewed before it goes live, and you can follow its status under My uploads.
How do I report content?
Email support@yapflix.com with a link or the title and what is wrong. We review reports and remove content that breaks our Community Guidelines and Terms of Use. In the app you can also report and block from the item or profile. For copyright, see the Copyright Policy.
How do I delete my account?
Delete it in the app under Settings, or email support@yapflix.com from the address on your account. See Delete your account for what is deleted and what we may keep.
Can I get a refund?
It depends on what you bought. See the Refund Policy, or email us if you were charged by mistake.
I cannot sign in
Use Forgot password on the sign-in page to get a reset email. If that does not help, contact us.